Return & Refund Policy
Effective Date: July 13, 2026
Welcome to Zafar Javed Herbal Clinic. Your health and satisfaction are important to us. Please read this Return & Refund Policy carefully before purchasing our products or services.
1. Scope of This Policy
This policy applies to all products and services offered through our website:
- Online Herbal Consultations
- Herbal Medicines
- Health & Wellness Services
- Digital Health Information (if applicable)
2. Online Consultation Policy
Our online consultations involve professional herbal health guidance based on the information provided by the patient.
Consultation Fees
- Consultation fees are non-refundable once the consultation has been completed.
- If you miss your scheduled appointment without prior notice, the consultation fee is non-refundable.
- If the consultation cannot be provided due to a technical issue or an error on our side, you may request:
- Rescheduling of your appointment, or
- A full refund.
3. Herbal Medicine Return Policy
Due to health, hygiene, and safety reasons, we do not accept returns of herbal medicines once they have been delivered.
Returns are accepted only if:
- You received the wrong product.
- The product arrived damaged.
- The product packaging was tampered with during delivery.
- The product has expired at the time of delivery.
To qualify for a return:
- Contact us within 48 hours of receiving your order.
- Provide your order number.
- Provide clear photographs or videos showing the issue.
- Keep the product in its original, unopened packaging.
4. Refund Policy
Approved refunds will be issued only under the following circumstances:
- Incorrect item shipped by our clinic.
- Product damaged during shipping.
- Order cancelled before dispatch.
- Consultation cancelled by our clinic.
Refunds will not be issued for:
- Opened or used herbal medicines.
- Change of mind after purchase.
- Incorrect use of herbal products.
- Dissatisfaction due to expected treatment outcomes.
- Incorrect shipping information provided by the customer.
- Delays caused by courier companies or customs for international shipments.
5. Replacement Policy
Where appropriate, we may offer a replacement instead of a refund for:
- Damaged products.
- Wrong products.
- Missing items.
Replacement is subject to stock availability.
6. International Orders
We proudly serve customers worldwide.
Please note:
- Customers are responsible for understanding their country’s import regulations regarding herbal products.
- Customs duties, taxes, and import fees are the responsibility of the customer unless otherwise stated.
- We cannot refund orders delayed, seized, or rejected by customs authorities.
7. Shipping Charges
- Original shipping charges are non-refundable.
- If the return is due to our error (wrong or damaged item), we will cover the reasonable return shipping costs where applicable.
8. Cancellation Policy
Orders may be cancelled before shipment.
Once an order has been packed or dispatched, cancellation may no longer be possible.
9. Health Disclaimer
Our herbal products and consultations are intended to support general wellness and traditional herbal practices.
- Individual results may vary.
- We do not guarantee specific treatment outcomes.
- Our products and services are not intended to replace emergency medical care or the advice of a licensed medical doctor.
- Customers should consult their healthcare provider before starting any herbal treatment, especially during pregnancy, breastfeeding, or when taking prescription medications.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Zafar Javed Herbal Clinic
Website: https://zafarjaved.com/
Email: info@zafarjaved.com
WhatsApp / Phone: +92 344 8143011
Address:
Khalid Bin Waleed Road,
Mian Channu, Punjab,
Pakistan
We aim to respond to all return and refund requests within 2–5 business days.
Thank you for choosing Zafar Javed Herbal Clinic. We appreciate your trust and remain committed to providing quality herbal healthcare and professional consultation services.